FAQs

My Orders

Each order page has step by step sections that will assist you in filling out your order. This is pretty much the same as a paper order form.  On completing your order, simply click the "add to cart" button. You may continue to shop for additional items or proceed to check-out. Once ready to check out, you'll be brought to the account login page. If this is a new account, you'll need to register with your email address. If this is an existing account, you simply log in with your email address and password and proceed to check-out.

To place a reorder, simply log in to your account to view your previous orders. Orders placed before August 2019 will not be available in your order history. Please place a new order or call customer service to place a reorder. 

f you just placed your order online within the last 8 hours (excluding a rush order which is processed immediately), chances are you still have time to make a correction. Please contact our order department immediately using our contact form. All changes must be made in writing by email or fax.

If it has been longer then 8 hours, (excluding weekends & holidays) chances are your order has already entered production, and it may not be able to be changed without incurring additional charges. Again, please contact our order department to determine the exact status of your order. You can also call us at 1-800-625-8117.

Reorders: To place a reorder, you may reorder online through your account, fax your enclosed reorder sheet you received in your previous package or simply call us at 1-800-625-8117.

New Orders: We require all first time orders, or reorders with new banking information to be placed online. Our system is automated and orders placed online avoid typographical errors on our end, and are able to be expedited through our system faster then manually input.

RETURNS & REFUNDSBecause each order is custom-printed to your specifications, returns, and refunds are not possible on printed items. 

Blank check stock or window envelopes are returnable with a 10% restocking fee within 30 days of invoice. All items must be in "as-new" resellable condition, in original packaging. Shipping charges are never refundable, and returned items are shipped at buyer expense.

NO REFUNDS AFTER 30 DAYS.

To return an item, please email customer care department with your order number and your request to return an item. We will issue a RMA number and instructions to return. 
** All returned stock must have a RMA number provided by out customer service, please email our customer care department to assist you.

CANCELLATIONSIf your order has not yet been processed, we may be able to cancel it at no charge. If however, it has entered into print production, we may be able to cancel it without a cancellation charge. Once your order has been printed, it is not possible to cancel and you are responsible for payment. Printing is a customized product, therefore, we are unable to resell the customized merchandise.

If you must cancel an order for any reason, please email our customer care department immediately for assistance. Our Customer Service Representative will determine whether the order has already started in production and reply with your available options.

Most orders are processed within 24 hours, (Monday - Friday) & exclude holidays. Once you place your order successfully online, you will receive an order confirmation and order number. Shipping time will vary depending upon your physical address. Please note: One-wite checks and manual 3-per-page checks take 3-5 days in production.

Order delays may occur if you were contacted for additional information or a sample. We will either need to wait for samples or manually look up data information.. delaying the order. All efforts are made to print and ship your order within 24 hours.

Click here to TRACK YOUR ORDER. Additional information and instructions will be available on the order status page. 

If your order contains errors that you submitted and approved when placing your order, or we submitted and sent you an order confirmation to confirm, the responsibility to reprint is yours, however, we offer a 10% courtesy discount on a rerun.

The Check Depot is committed to customer satisfaction. We will reprint or refund the cost of any product that fails to meet our customer’s quality expectations. However, we are not responsible for typing, image, or design errors introduced by customers. The Check Depot does not review documents for content or spelling.

In the case that we, The Check Depot, make an error (ie, wrong paper, typographic errors we make or omissions), we will rush a reprint and ship your order at our expense. Remakes will ship the next business day via your original shipping method. (ie If your original order shipped ground, the replacement will ship ground, if your original order shipped express service, remake will ship out the same express method). While The Check Depot takes care in the manufacturing of such products, however, it is commercially impossible to detect all errors and imperfections.

Important Information:

Please Note: We do not proof or verify that your account numbers match what you entered on your order. What you enter as your account number online is what will be printed. PLEASE PROOF CAREFULLY!

All orders are furnished on the condition that liability is limited to the replacement of the incorrectly printed order without additional liability for special or consequential damages. Report of errors must be made in writing to our customer care department within 45 calendar days after delivery. If no such claim is made, it will be understood by both The Check Depot & you, the customer, that the job has been accepted as furnished.

We are committed to provide you with promptreliable service. In order for us to process your request efficiently, please provide us with as many relevant details as possible. If you are registered with us, please use the e-mail address that is associated with your account. If you are inquiring about an order, please include your order number, which can be found in your order confirmation e-mail.

Reach our team via our Contact Page.

My Account

Simply sign-up with your email address to create your new account.

Simply click the "Forgot My Password" link on the account login page. You will be sent an email to reset your password. 

If you have changed your email address, you will need to register a new account. This is for your protection. To update a current account, simply log into the account screen and follow the simple steps to update your account.

Shipping and Handling

We charge actual UPS rates. UPS shipping fees are based upon the weight of your order and location (from Florida to your ship to address). Our online store is connected in Real Time to UPS in order to calculate your shipping fees.

Important Notice! Addresses are automatically entered into our system, and if you enter a ship to address as a PO Box, or incorrectly, UPS Charges a $10.00 address correction fee, which we will charge you for. We have several alerts to this issue - but in order for us to remain the low price leaders, we are unable to absorb this fee for customer errors. Please make sure you enter all shipping information correctly, including suite, building or floor numbers. We have posted this notice because customers have entered this information wrong on more than one occasion, therefore making it a necessity to add as a policy.

Yes we do. We offer both a print rush option as well as a ship rush option. Both of these options are available at the bottom of your online order form.

SAME DAY - GUARANTEED PRINTING RUSH Service
This is a guaranteed printing rush serviceOrders that arrive before 12:00 PM Monday - Friday will be printed and shipped the same day. Orders that arrive after 12:01 Eastern Time, ship the next day. Shipping, of course, is additional, and express shipping options will be displayed when checking out. This option is available for just $25.00 and may be placed online.

An Emergency After Hours, Same Day Rush is available for $75.00. Please call us if you need this rush so that we can verify its availability and assist you. This option is not available on the online order form, please place your order online and email or call us if you require an emergency rush.

Express Overnight Shipping 
We'll take 100 checks from your order and print & ship overnight. The remaining checks will ship Ground UPS. This option saves you money on shipping, since shipping is based on the weight of the order. This option is available for just $45.00

Most orders that arrive to us before 3:00 PM ET will ship within 24 hours (excluding weekend & holidays). Our 24 hour cut-off time is 3:00 PM ET, all orders received after 3:01 will ship within 48 hours (excluding weekend & holidays). 

If you place an order for additional items at the same time as your laser checks, all items usually ship together.

Blank stock, envelopes or rubber stamps usually ship next day.

One-Write System & Manual checks, require additional time and they ship in 4-5 business days.

Shipping transit times depend upon your location from TN.

UPS offers ground and express shipping which will be available for you to choose when checking out. All UPS shipping costs will be displayed at time of check-out. Unfortunately, we are not able to offer other shipping carriers at this time.

Payment Information

The Check Depot accepts the following payment methods:

-VISA

-MasterCard

-Discover

-American Express

-Pay Pal

-Mailed Checks or Money Orders (allow 5 additional days for check payment)

In the event that a credit card or Pay Pal payment is not possible, we do accept checks or money orders that are payable in US dollars. This option is available from our billing options page. We do not make arrangements for C.O.D.

Check or Money Order payments are only available to customers whose banks are located within the United States. Unfortunately, the collection fees associated with drafts drawn on foreign banks restrict us from economically processing the payment.

Checks or money orders must be made payable to The Check Depot and forwarded to the following address:

The Check Depot, Inc. 
Attn: Order Processing Dept.
4922 PORT ROYAL RD, C2
SPRING HILL, TN 37174


** Please be sure to include your order number on the check or money order to ensure proper processing.

Please note that the delivery expectations quoted on our web site are based upon the actual date your order is processed. If you choose to pay by check, your order will be processed once we have verified that your check has cleared.

Yes. The Check Depot uses secure servers to protect your personal information, including your name, address, and credit card information. Our site uses 100% secure technology, industry-standard 128-bit SSL encryption.

When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form and not decoded until we receive it. You'll notice a small lock  in the upper left hand of your screen. This lock certifies that your transactions from The Check Depot are indeed secured by Equifax™ and encrypted with the SSL technology. Click on this lock if you wish to verify the certification.

Shopping online is considered fairly low-risk. According to CNN, "The prevalent opinion... is that online credit card use is actually no riskier for consumers than traditional 'low-tech' transactions." You should feel as safe as you would using a credit card in a store or restaurant, if not more so.

Most states require that taxes be collected on sales transactions between residents and merchants physically located in that state.

Our physical location is in the state of Tennessee, therefore, any order that is shipping within the state of Tennessee will be charged sales tax. All other states are exempted from us collecting sales tax.

If you or your organization have been approved for tax-exempt status in Tennessee, please fax a copy of your sales tax exemption to The Check Depot at 1-800-451-4605. All other states will not be charged sales tax.

The Check Depot does not provide billing or payment terms. All orders are required to be prepaid before they enter into production.

Like most internet businesses, we prefer to accept credit card payments. In the event that a credit card payment is not possible, we do accept checks, Pay-Pal or money orders that are payable in US dollars. We do not make arrangements for C.O.D. Payment options will be available online through the ordering process.

(payment by check, please allow an additional 10 days)

Please contact our customer service department with your order information details.

Pricing & Product Info

Yes! Once you submit your logo via email we will adjust the size to be properly formatted to your checks. Some logos which are more square in size will be placed on the left of the company name/address area. Or your logo may be full size to replace the text imprinted area(s). We have graphic designers available to adjust your logo to fit the nicest format available for your checks!

Below are some additional guidelines on logo submission.

ALL logos are printed in BLACK ink.

GIFs** ARE NOT PRINT QUALITY

JPEGs**ARE NOT PRINT QUALITY

What you send us - is what you will get! Meaning, if you send us a poor quality logo, it will print poor quality.

How To Ensure Good Quality:


Send us the ORGINAL ARTWORK. If you created the artwork in a graphic program, then open the original file and "save as" one of the acceptable file formats. If you did not create the artwork, contact your artist or local printshop and obtain your logo from them. Copies, faxes and web images are not acceptable quality!

Grayscale: Please note, that we print on pre-printed security papers, and putting a grayscale logo on top can sometimes cause a "waffle effect". Solid black and white logos are preferred. A little gray-scale should be fine, but a heavy gray-scaled logo is not acceptable.

Please send your artwork to artwork@checkdepot.net and include your order # within the subject line.

 File Formats We Support:   We can accept your artwork via email, PNG, EPS, Adobe PhotoShop (*.PSD),CorelDraw Version 10 and lower (*.CDR),TIF or BMP files are accepted.

 File Formats Not Supported:  Listed below are programs or file types we cannot use. Many of these applications do not offer the advanced features needed to properly process electronic art files. This list has been compiled from previous jobs and does not include all unacceptable file types.

-GIFs**

-JPEGs**

-MicrosoftExcel

-Microsoft PowerPoint

-Microsoft Publisher

-Microsoft Works

-PaintshopPro

-PrintShop Deluxe

 Fonts:  Send all screen and printer fonts that are used.

Yes! We have your business checks! 
We carry 100's of check formats for 99% of all accounting programs. Chances are, even if your software is not listed on our site we have it. Even if we don't have it, we'll typeset and layout your check at no additional charge! So, please feel confident that we will be able to process your order!

Laser checks are delivered as an 8½" x 11" sheet. The actual check on all formats is 3½" x 8½". On the voucher style checks, one voucher is 3½" and the other is 4". With the top check and middle check style, the bottom voucher is 4". On the bottom check, the top voucher is 4", middle voucher is 3½ & the check is 3½" as well.

Are you ready to place your order!?
 
ORDER CHECKS HERE

Our envelopes are 100% compatible with the checks we print. We print our checks so that the return address/logo fits nicely within the top window. The bottom window will be compatible with 99% of all accounting software, such as Quickbooks, Quicken, Peachtree, One-Write Plus, Great Plains, Timberline, MAS 90 and more!

However, if you have checks that were ordered from another company other than The Check Depot, the position of your address information may be in a different location in order to fit their stock envelopes. Please review the envelope specifications below to confirm positioning. Envelopes are a returnable item; however, a restocking fee will apply.

You don’t have to wait for a “special offer” or sale to purchase checks or deposits at incredibly low prices! At The Check Depot, you get the lowest prices every day. The highest qualityThe lowest pricesWe guarantee it!

If you find ANY company that will offer you any lower price - send us the competitor's offer by email.

After we verify the information, we'll beat their price offer by 5%! We guarantee that your checks will be 100% compatible with your accounting software! If we don't have your check format for your financial software, just send us a voided copy and we'll match it - for FREE! We guarantee that your checks will EXCEED all required bank processing standards and will be accepted by your bank!

Don't be fooled by others who offer low prices and minimal security features or cheap paper stock.We guarantee to treat you, our customer, with quality products and fast friendly customer support! We guarantee to protect your privacy. Unlike most other check companies on the internet, The Check Depot does not sell, lend, lease or otherwise release information about our customers or their account or credit card information.

You are probably wondering how we can charge as much as 75% less than our competition and still be in business, right? First of all, we run a tight ship. We choose our promotions carefully and ensure every advertising dollar pays for itself.

No expensive catalogs or mailings. What you see online is it. The Check Depot ordering is geared as "self-serve" for people who search the internet for discount prices. 

Second, we're the manufacturer. There is no middle man manufacturing your laser checks, deposit or rubber stamps. We purchase our paper in bulk and pass the savings to you! We guarantee to deliver you quality products, or your money back. Our check stock exceeds the ANSI (The American National Standards Institute) requirements.

Third, we're fully online automated. We have top notch programmers that have developed an almost completely automated ordering system. You place your order online and it is streamlined into production, nearly ready to be printed and shipped. Bypassing most manual data entry and mistakes.

Some more facts you should know about us:
98 percent of customers say we meet or exceed their expectations. 
98 percent of orders shipped on time.

There are no tricks in what we do, just good, old-fashioned, reliable business principles, and high tech automation!

What's the end result of all this? Well, we're happy to tell you that we're a profitable company that has been in business since 1994 and expects to be in business for many years to come. All this, of course, is due to value-conscious customers like you.

The Check Depot's checks are manufactured using Advanced Security Papers, and still at the lowest prices... GUARANTEED!

ODT- Optical Deterrent Technology ODT is a patented process that forces a word VOID to appear when a check is copied or scanned.Security Bond Paper - Chemically Reactive Fluorescent Fibers Micro Printing & Warning Border Security Screen Backer Artificial & True Watermark  

The availability information presented on our site is the best, most current information we have, but errors do occur, and this information does not constitute a guarantee or promise of availability.

If a product you have ordered is not available for shipment, we will do our best to let you know. Anticipated delivery dates are dependent upon our suppliers and other factors beyond our control, and are subject to change.

You don’t have to wait for a “special offer” or a sale to purchase business computer checks or deposits at incredibly low prices! 
At The Check Depot, you get lowest prices every day
The highest qualityThe lowest pricesWe guarantee it!

If you find ANY company that will offer you a lower price - email us the competitor's offer, 
and after we verify the information, we'll beat their price offer by 5%! 

No, we do not offer a distributor program at this time.

The Check Depot ordering is geared as "self-serve" for people who search the internet for discount prices. Our website has replaced our previously offered printed catalog. All products that we offer are available to order online.

Samples of our computer checks & double window envelopes are available for $1.95, and will be fully refunded to you at the time you place your order with us. Please contact customer service to order samples. 



Site Issues

Yes. The Check Depot uses secure servers to protect your personal information, including your name, address, and credit card information. Our site uses 100% secure technology, industry-standard 128-bit SSL encryption.

When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form and not decoded until we receive it. You'll notice a small lock  in the upper left hand of your screen. This lock certifies that your transactions from The Check Depot are indeed secured by Equifax™ and encrypted with the SSL technology. Click on this lock if you wish to verify the certification.

Shopping online is considered fairly low-risk. According to CNN, "The prevalent opinion... is that online credit card use is actually no riskier for consumers than traditional 'low-tech' transactions." You should feel as safe as you would using a credit card in a store or restaurant, if not more so.

Protecting privacy is not new to The Check Depot. The Check Depot has a long history of recognizing and protecting the privacy of its customers’ information. With the advent of the Internet, The Check Depot is committed to protecting your privacy and utilizing technology that gives you the safest and most powerful online experience available. We want to assure you that when The Check Depot asks for customer information, our goal is to improve our customer relationships.

Information Collection and Use 
When you browse The Check Depot Web sites, you do so without revealing your identity. Personal information is not collected without your awareness.

Disclosure of Individual Information 
The Check Depot is committed to protecting your private information. The Check Depot uses the information collected about you to process orders and to provide a more personalized shopping experience. The Check Depot exchanges information about our customers internally. The Check Depot will never share customer information, including names, email and mailing addresses, with third parties.

Cookies 
Cookies are small pieces of information that are stored by your Web browser on your computer's hard drive. A cookie may contain information (such as a unique user session ID) that is used to track the pages of the Web sites you've visited. The Check Depot uses cookies, but we do not store personally identifiable information in your cookies. The Check Depot web sites use cookies to improve your shopping experience. The information stored in cookies helps us serve you better by keeping track of your order as you shop at our sites. This information also helps us improve our site design.

Most Web browsers automatically accept cookies, but you can usually set your browser to decline cookies. Even if your Web browser is set to decline cookies, you can use the majority of the features within our sites. However, you will not be able to place an order or retrieve your personal order history.

Personal Information You Choose to Provide 
At times, The Check Depot may request that you voluntarily supply personal information for purposes such as receiving correspondence, registering on the Web site, making purchases, participating in online surveys, and receiving notice of employment opportunities. If you elect to participate, The Check Depot may require you to provide personally identifiable information, including your name, mailing address, phone number, financial institution information, credit card information or e-mail address. When you submit personal information to The Check Depot, you understand and agree that The Check Depot may access, store, and use your personal information. Information you provide is safeguarded according to our strict standards of security and confidentiality.

Security of Information 
Security measures are in place on The Check Depot Web sites to protect against the loss, misuse and alteration of the information under our control. We offer industry-standard security measures available through your Web browser. Information is encrypted and scrambled en route and decoded once it reaches The Check Depot.

The Check Depot takes steps to require that its vendors, consultants, suppliers, and contractors we hire observe our Privacy Policy with respect to security and the collection, use, and exchange of our customers’ information.

Choice to Opt Out
The Check Depot provides you with the opportunity to opt out of receiving unsolicited marketing mail as a result of your transaction with us. You may have your personal information removed from our database for marketing purposes and request not to receive future The Check Depot communications or services.

Correct/Update/Access

The Check Depot is committed to ensuring that the information we obtain and use about our customers is accurate. You can help us maintain accurate records by informing us of changes or modifications to your personal information.

Other Web Sites Linked to The Check Depot Web Site 
The Check Depot is not responsible for the content or information practices employed by other Web sites that are linked to or from The Check Depot Web sites. In most cases, links to non-The Check Depot Web sites are provided solely as pointers to information on topics that may be useful to the users of the The Check Depot Web sites.

Your Acceptance of These Terms 
By using The Check Depot Web sites, you consent to the Privacy Policy for The Check Depot. If you do not agree with this Privacy Policy, please do not use the The Check Depot Web sites. We reserve the right, at our discretion, to change, modify, add, or remove portions of this policy at any time. Your continued use of The Check Depot Web sites following the posting of changes to these terms means that you accept these changes.

About the Check Depot

We have been providing computer checks to businesses since 1994, and continue to improve our organization to offer you the best and most reliable service and prices! We are constantly improving our company, to offer you the highest qualityfastestservice, at the lowest prices in the industry!

We know, that when it really comes down to it, you want the best quality products at the best price. That's why we've built The Check Depot from the ground up with saving you money in mind. When you shop at The Check Depot, you don't have to wonder if you're getting the best possible price on what you need, we GUARANTEE IT!   We can offer you discount computer checks because we carefully control our costs and pass the savings directly to you.

To make sure we are offering you the best price at all times, we shop the competition each week, so that we know you're getting the lowest possibly prices.

Time is money
When it's time to place your order, we'll speed you on your way with a fast, simple checkout procedure. We make it easy for you to set up your billing and shipping addresses, and review your order before finalizing it. And, we even provide you with a printable invoice for your records.

What you want, when you want it
When you decide to make a purchase, you don't want to wait. That's why we offer 24 hour in house rush, at no charge! Once your order is placed, we start the wheels rolling to move your product out our doors as fast as possible.

 

We're here for you
Although we have chosen a low-cost and efficient way to offer you the best pricing and fastest delivery on business checks and deposits, there is one thing we haven't skimped on: You.

We firmly believe in the old adage, "the customer is king." While the Internet and computers have changed the way we all do business, you can still count on superior customer service, internet style & old fashion phone style. Email assistance is available up Monday - Friday during business hours.

The Check Depot.net was launched as a provider of business computer checks in 1994. Nominated locally in Venice, FL as "Business of the Year" for 5 consective years. We know what our customers want - Quality, Price & Service. The Check Depot provides local business as well as an online internet store for shoppers who like to surf and find incredible prices through the manufacturer.

Press Releases:

May 1998 - The Check Depot Launches Website With Online Ordering! 

May 2001 - The Check Depot Launches New Look With Easy Online Ordering!

May 2001 - The Check Depot Announces "Guaranteed Low Price on Business Checks". If you find a lower price anywhere, send us the URL or flyer and we'll take an additional 5% off!

August 2002 - 48 Hour Printing, no charge added! Online order tracking added. 

November 2003 - New online order status & new improved tracking features.

December 2003 - New automation system. Check Depot has automated online ordering and all orders placed online is now streamlined into production. This enables us to offer accurate printing, and faster service!

January 2004 - View Samples Online. See formats of your actual check online. Now you don't have to order a "generic" format, and wonder if you are ordering exactly what you need. See before you buy!

September 2004 - New Shipping Calculator added! Now customers may get a shipping estimate before creating a new account or signing in.

October 2004 - New Site Design, site updated and "refreshed". 

October 2004 - 24 Hour in house production, NO CHARGE. We have once again increased our production, and are now offering 24 hour production time on Computer Checks!

January 2005 - We have LOWERED our prices on every item we offer and offer a "low price guarantee"!

September 2007 - The Check Depot, Inc. has relocated into a larger, newer warehouse facility in the new Laurel Rd. Industrial Park located in North Venice, Florida. This years we have also updated a large portion of our online store in order to make shopping as enjoyable as possible. We continue to look forward to serving you!

January 2009 - New Site Design, site updated and "refreshed". 

October 2011 - We continue to hold our current low prices and have not increased prices since 2005!

October 2015 - We continue to hold our current low prices and have not increased prices since 2005!

January 2017 - New Site Desig, telephone system updated, same quality products at the same guaranteed low prices! If you find a lower price anywhere, send us the URL or flyer and we'll take an additional 5% off!

July 2018 - We Moved! To better serve customers throughout the US, we relocated our falicity to Middle TN which provides a central shipping location and central time. 

Customer Service
Please let us know how we can help. You can call or email us M-F during our normal business hours. Email is answered usually within 30 minutes during regular hours.

Here's our Contact Us page.

Order Processing/Payment & Returns

NEW ADDRESS
The Check Depot
Order Processing Dept.
4922 Port Royal Rd, Ste C2
Spring Hill, TN 37174

General Mail Delivery
The Check Depot
Order Processing Dept.
4922 Port Royal Rd, Ste C2
Spring Hill, TN 37174

1-800-625-8117 - Toll Free Line
Monday - Friday, 8:45 AM - 5:00 PM
 CT