Can I cancel or return my order?

RETURNS & REFUNDS: Because each order is custom-printed to your specifications, returns, and refunds are not possible on printed items.

Blank check stock or window envelopes are returnable with a 10% restocking fee within 30 days of invoice. All items must be in "as-new" resellable condition, in original packaging. Shipping charges are never refundable, and returned items are shipped at buyer expense.

NO REFUNDS AFTER 30 DAYS.

To return an item, please email customer care department with your order number and your request to return an item. We will issue a RMA number and instructions to return.
** All returned stock must have a RMA number provided by out customer service, please email our customer care department to assist you.

CANCELLATIONS: If your order has not yet been processed, we may be able to cancel it at no charge. If however, it has entered into print production, we may be able to cancel it without a cancellation charge. Once your order has been printed, it is not possible to cancel and you are responsible for payment. Printing is a customized product, therefore, we are unable to resell the customized merchandise.

If you must cancel an order for any reason, please email our customer care department immediately for assistance. Our Customer Service Representative will determine whether the order has already started in production and reply with your available options.

return to the main "Help Desk"